Frequently asked questions

How are experiences/services priced?

The services of each Key2MIA experience is per person as these are private tours and fully ccustomized experiences. Rates are based on certain criteria the company pays in advance, such as entrance fees, equipment rentals, etc. Please contact us for any group tours, itineraries and experiences.

My desired dates are not available.  What should I do?

Contact us directly as we may be able to find a time to accommodate your requests.

Once my experience is booked, do I need to contact anyone?

Guided Tours: For anything non-urgent, contact Key2MIA directly via phone/text or email. We will ensure that the message is communicated to your ambassador (guide) prior to your experience. For urgent matters, please contact your ambassador directly. A contact number is included in your confirmation email. Virtual Experiences: Please feel free to contact us at livelikealocal@key2mia.com for any questions that you may have. We will respond promptly to ensure all questions are answered.

Once I've booked, can I add others?

Adding others to your experience after booking is dependent upon the ambassador's ability to accommodate your request, especially if factors such as transportation are involved. To avoid having to rebook your experience, please contact Key2MIA to add any new members to your party.

What types of payment do you accept?

Credit / Debit Cards Paypal, Cash App, Venmo, Zelle Offline Payments Wire Transfers (International Clients)

How do you ensure safety during an experience?

When traveling anywhere, there s always an element of risk involved. For this reason, we suggest that you consider purchasing adequate medical and/or travel insurance prior to your trip. Of course, during your experience, your safety is our top priority. If at any time you feel unsafe, please notify your local ambassador immediately. At your request, your guide-partner will return you to the agreed ending point by the transportation method(s) set out in the description for your experience. Key2MIA will reach out to both you and your ambassador regarding your experience. For a virtual experience, we cannot ensure your safety in your own home and are not liable for any instances that may occur.