CANCELLATION POLICY

All Key2MIA  tours are fully refundable, up to 48 hours before the day of tour delivery. You will receive a full refund of the tour price:
 

  • If you cancel a booking before the start of the tour for any reason. Please note you will not receive any refund if you do not cancel the tour and do not show. Also, timing is calculated in accordance with the time zone of the tour;

  • If the Guide cancels the tour;

  • If You cannot take the tour because of an unforeseeable event that is out of your control (“Extenuating Circumstance Policy”).

Refunds will be sent back to the original payment method used in making the booking. Depending on the bank's processing time, it can take 10 business days for the refunds to reflect in your bank account or card balance.


Key2MIA may modify and amend this Cancellation Policy from time to time in its sole discretion. Key2MIA will provide notice to You by posting such changes on the site.

COVID 19 CANCELLATION POLICY

If your reservation was made and COVID-19 has affected your travel plans, Key2MIA will honor an alternate date for any booking.  Should your cancellation come 48 hours or more before your scheduled time, you will receive a full refund.  However, if you’re sick due to COVID-19, this is covered under our standard Extenuating Circumstances Policy.

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. This Policy applies to reservations for tours/experiences only. All itineraries are final sale. 

When this Policy allows for cancellation, it controls and takes precedence over the reservation’s normal cancellation policy. Guests that are impacted by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund, travel credit, and/or other consideration. Should your guide be affected by COVID-19 unexpectedly or becomes sick due to COVID-19, you will be given a full refund and offered the opportunity to reschedule your experience. 

If your reservation doesn’t qualify for a full refund, you can always message your us for more details and information. 

What events are covered

This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.

Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.

Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area—for example, malaria in Thailand or dengue fever in Hawaii.

Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.

Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida.

What is not covered

Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount refunded will be determined by Key2MIA's normal cancellation policy that applies to the reservation.