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  • Do you accept walk-up bookings?
    Yes, walk-ups are welcome for our walking tours. However, we highly recommend booking in advance to guarantee the date and time that you prefer.
  • My desired dates are not available.  What should I do?
    Contact us directly as we may be able to find a time to accommodate your requests.
  • What types of payment do you accept?
    Credit / Debit Cards Paypal, Cash App, Venmo, Zelle Offline Payments Wire Transfers (International Clients)
  • Where do you arrange day tours and other experiences?
    Currently we can arrange day tours or other immersive experiences in Miami, FL. Small group tours will be available throughout the year in other locations across the globe. If you don’t see a specific place, you can reach out to us at and we’ll confirm if we can help you out!
  • Once I've booked, can I add others?
    Adding others to your experience after booking is dependent upon the ambassador's ability to accommodate your request, especially if factors such as transportation are involved. To avoid having to rebook your experience, please contact Key2MIA to add any new members to your party.
  • What if I'm late for my tour?
    We want all of our tours to run smoothly, so it is important that we start on time so that we respect the time of all others that have booked. We do our best to provide a 5 minute grace period, however, late arrivals risk losing their time slot. If you need to make a change to your reservation, please call us as soon as possible so that we can reschedule or provide you with our location for all tours in progress.
  • How do you ensure safety during an experience?
    When traveling anywhere, there s always an element of risk involved. For this reason, we suggest that you consider purchasing adequate medical and/or travel insurance prior to your trip. Of course, during your experience, your safety is our top priority. If at any time you feel unsafe, please notify your local ambassador immediately. At your request, your guide-partner will return you to the agreed ending point by the transportation method(s) set out in the description for your experience. Key2MIA will reach out to both you and your ambassador regarding your experience. For a virtual experience, we cannot ensure your safety in your own home and are not liable for any instances that may occur.
  • How are experiences/services priced?
    The services of each Key2MIA experience is per person. Rates are based on certain criteria the company pays in advance, such as entrance fees, equipment rentals, etc. Please contact us for any group tours, itineraries and experiences.
  • How many people are in a group?
    We can handle tour groups of all sizes, however, our standard size is 10. Large groups do require extra preparation, so please contact us as soon as possible if your group will include over 10 people.
  • What happens if it rains (or looks like rain) the day of my tour?
    We still go out in very slight rain as this can be very typical in Miami during certain times of the year, but in the case of heavy rain or thunderstorms, we will cancel the tour for safety and reschedule. If unable to reschedule your tour, we will provide a 100% refund or credit.
  • Do I have to sign anything?
    When you complete your purchase for a Key2MIA experience, you agree that you understand our terms. Please read the liability waiver for additional information.
  • What is not included in the Key2MIA services fees?
    There aren’t any hidden fees! However, we do sometimes work with a travel agent who may charge a nominal fee for booking things like flight reservations. While we do offer a la carte services (like the ability to have us plan a special event for you or have a a private photographer throughout the trip) all the services we’ll provide are listed in our initial fee! Each fee is based on an estimate of the amount of time our team needs to make your trip enjoyable and memorable. Thus, your trip planning fee may require an additional fee if the services requested by the client go beyond the initial scope.
  • Once my experience is booked, do I need to contact anyone?
    Guided Tours: For anything non-urgent, contact Key2MIA directly via phone/text or email. We will ensure that the message is communicated to your ambassador (guide) prior to your experience. For urgent matters, please contact your ambassador directly. A contact number is included in your confirmation email. Virtual Experiences: Please feel free to contact us at for any questions that you may have. We will respond promptly to ensure all questions are answered.
  • Can I/should I tip my guide?
    Tips are appreciated! Our guides really enjoy meeting new people and showing them around, treating you like family. If you enjoyed your experience, please be sure to let your guide know by way of a nice tip (100% goes to the guide).
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