The services of each Key2MIA experience is per person. Rates are based on certain criteria the company pays in advance, such as entrance fees, equipment rentals, etc. Please contact us for any group tours, itineraries and experiences.

No worries! Just give us a shout, and we’ll do our best to find a time that works for you.

Guided Tours: For anything non-urgent, contact Key2MIA directly via phone/text or email (305-340-5058). We will ensure that the message is communicated to your guide prior to your experience. Virtual Experiences: Please feel free to contact us at getkey2mia@gmail.com for any questions that you may have. We will respond promptly to ensure all questions are answered.

Adding others to your experience after booking is dependent upon the guide's ability to accommodate your request, especially if factors such as transportation are involved. If you've booked a signature tour, please visit key2mia.com to book any additional guests. For signature experiences, please contact Key2MIA to add any new members to your party.

We accept credit/debit cards, PayPal, Cash App, Venmo, Zelle, and even wire transfers for international clients. Easy, right?

When traveling anywhere, there s always an element of risk involved. For this reason, we suggest that you consider purchasing adequate medical and/or travel insurance prior to your trip. Of course, during your experience, your safety is our top priority. If at any time you feel unsafe, please notify your guide immediately. At your request, your guide will return you to the agreed ending point by the transportation method(s) set out in the description for your experience. Key2MIA will reach out to both you and your guide regarding your experience. For a virtual experience, we cannot ensure your safety in your own home and are not liable for any instances that may occur.

We’re happy to accommodate many dietary preferences, like vegetarian or avoiding certain meats. However, we can’t cater to vegan diets or severe allergies due to cross-contamination risks. Let us know your needs, and we’ll do our best to make it work!

If we have availability, walk-ups are welcome for our signature tours. However, we highly recommend booking in advance to guarantee the date and time that you prefer.

We want all of our tours to run smoothly, so it is important that we start on time so that we respect the time of all others that have booked. We do our best to provide a 5 minute grace period, however, late arrivals risk losing their time slot. If you need to make a change to your reservation, please call us as soon as possible so that we can reschedule or provide you with our location for all tours in progress.

Yes! All of our tours are suitable for children. Our Signature Wynwood tour, however, does involve a visit to a local brewery. Please be mindful of this when deciding on an experience. All rates for children can be found on our site. Should you have additional questions, please don't hesitate to contact us.

As many of our tours are conducted on foot, we are unable to provide luggage storage. Additionally, for driving tours, we cannot guarantee sufficient storage space for luggage on the transportation provided. For your convenience, some previous clients have recommended luggagehero.com.

When you complete your purchase for a Key2MIA experience, you agree that you understand our terms. Please read the liability waiver for additional information.

We still go out in very slight rain as this can be very typical in Miami during certain times of the year, but in the case of heavy rain or thunderstorms, we will cancel the tour for safety and reschedule. If unable to reschedule your tour, we will provide a 100% refund or credit.

Tips are appreciated! Our guides really enjoy meeting new people and showing them around, treating you like family. If you enjoyed your experience, please be sure to let your guide know by way of a nice tip (100% goes to the guide).

We can handle tour groups of all sizes, however, our standard size is 10 for signature tours. Large groups do require extra preparation, so please contact us as soon as possible if your group will include over 10 people. Signature tours require a minimum of 15 people. If you have less/more than this amount and would like a private tour, please contact us directly.

Currently we can arrange day tours or other immersive experiences in South Florida. If you don’t see a specific place, you can reach out to us at getkey2mia@gmail.com and we’ll confirm if we can help you out!

There aren’t any hidden fees! However, we do sometimes work with a tour partner who may charge a nominal fee for additional services. While we do offer a la carte services (like the ability to have us plan a special event for you or have a a private photographer throughout the trip) all the services we’ll provide are listed in our initial fee!

Yes, parking details will be included in your confirmation email. We’ve got you covered!